Xx99com FAQ — answers to all your questions, right here

To withdraw from xx99com, log in and then "Account" → "Withdrawal" section. Choose your preferred payment method (bKash, Nagad, or Rocket), enter your mobile number and amount, then submit your request. The minimum withdrawal amount is ৳500.

Processing time:

• BKash & Nagad: typically 1–6 hours
• Rocket: typically 6–24 hours
• During peak hours or on weekends, it may take up to 24 hours

Before withdrawing, make sure your KYC verification is complete and any active bonus wagering on your balance has been fulfilled. If bonus wagering is still pending, only your real money balance can be withdrawn. You can track your withdrawal status under the "Withdrawal History" section — it will show statuses of "Pending", "Processing", and "Completed".

Your xx99com account may be temporarily locked for several reasons — five consecutive incorrect password attempts, detection of unusual login activity, a pending KYC verification, or an ongoing security review. The steps to resolve each situation vary slightly.

Follow the steps below:

1. If you're locked out due to too many incorrect password attempts — click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number; use it to set a new password.
2. If you don't receive an OTP — choose the email option instead, or let support know via live chat.
3. If your account is locked due to KYC — send a photo of your National ID as directed by support. Verification is typically completed within 2–12 hours.
4. If your account is locked due to a security review — contact support, as some additional verification may be required.

In any situation, open live chat and type "account locked" — the support team can help you fastest that way. Most issues are resolved within 30 minutes to 2 hours.

To view all active promotions on xx99com, go to the menu and select "Promotions" page — all currently active offers are listed there with dates and conditions. If you're logged in, any personalized offers available to you will also appear there.

Update Types & Schedule:

• Daily Offers: Resets every day at midnight — log in to see your new offer.
• Weekly Bonus: A new weekly deposit offer goes live every Monday
• Tournament offers: Special offers come out during major cricket or football tournaments — like the World Cup or IPL
• VIP Offers: Exclusive personalised offers based on your VIP tier are sent at least once a month.

Offers are also visible on the Bonus page. Before applying any offer, read the terms carefully — especially the wagering requirements and expiry date — so there are no surprises later.

To access xx99com's Live Casino, log in and go to the "Popular Games" menu, then select the "Live Casino" category. There you can play with real dealers via live streaming — with 20+ games including Blackjack, Baccarat, Roulette, Andar Bahar, and Dragon Tiger.

What to know before you play for the first time:

• The minimum bet is generally ৳200 — this may vary depending on the game.
• A stable internet connection is required (minimum 4 Mbps) to keep the video stream smooth.
• Learn the rules before you sit down at any game table — every game has a "View Rules" option right next to it
• The live chat feature lets you communicate directly with the dealer.
• You can play Live Casino with bonus balance — though there may be some differences in how wagering is calculated

Live Casino works smoothly on mobile too — connecting your phone to Wi-Fi will give you an even better video streaming experience.

To check live scores and real-time updates on xx99com, go to the "Match Odds" or "Sports" section. Live matches are marked with a green "LIVE" tag — click on it to open the match detail page, where you'll find real-time scores, over-by-over updates, and current live odds all in one place.

For cricket, you'll see: runs, wickets, overs, current run rate, required run rate, how the last wicket fell, and the current batsmen's scores. For football, you get goals, cards, corners, and possession percentage.

For select matches, xx99com also offers live video streaming — these will have a camera icon. To watch the stream, you'll need a balance in your account (minimum ৳500) or a bet placed on that match within the last 24 hours.

Setting your spending limits on xx99com is straightforward and doesn't require contacting support — you can do it directly from your account. After logging in, click the profile icon, then "Account Settings" → "Responsible Gaming" Go to the section.

Limits you can set:

• Deposit Limit: Daily, weekly, or monthly — the maximum amount you can deposit
• Loss Limit: The maximum amount you're comfortable losing within a set time period
• Session Time Limit: How long you play in one session — automatic logout when the time is up
• Cool-Down Break: Temporary break from 24 hours up to 30 days
• Self-Exclusion: Account suspension from 6 months up to permanent closure

Lowering your limit takes effect immediately. To increase it, a 7-day cooling-off period applies — this is intentional, to prevent impulsive decisions. For more details, Responsible Gaming Visit the page.